Terms of service

The service is operated by LoSalon. You can reach us at official@losalon.com.

These terms apply from the moment you create an account. If you do not accept them, do not sign up.

A hosted booking website for your business on a subdomain of ours, a dashboard to manage services, availability and appointments, a public booking form, and the transactional emails that go with a booking.

We aim to keep the service available at all times but do not promise a specific uptime. Planned maintenance is announced where we reasonably can.

We may add, change or remove features. We will not remove something you materially depend on without telling you first.

You must give accurate details, keep your password to yourself, and you are responsible for everything done through your account.

You must be old enough and legally able to enter a contract, and you must be entitled to represent the business you sign up for.

Tell us at official@losalon.com straight away if you think someone else has access to your account.

A site becomes publishable on a paid subscription. Payments are handled by Stripe; we never see or store your card details.

The subscription renews automatically for the same period until you cancel. You can cancel at any time from the Billing page in your dashboard.

Cancelling stops the next renewal. Your site stays live until the end of the period you have already paid for, and goes offline after that.

If a payment fails we may suspend the public site until it is settled. We will tell you before we do.

We may change prices with at least 30 days' notice by email. A price change never applies to a period you have already paid for.

If you are unhappy with a charge, write to official@losalon.com within 14 days of it and we will look at it.

If you sign up as a consumer rather than for a business, EU law gives you 14 days to withdraw from a distance contract. By asking us to publish your site immediately you ask us to start the service inside that period, and you may be charged for what you have used if you then withdraw.

Most of our customers sign up as a business (SRL, PFA or similar). The statutory right of withdrawal does not apply to business customers.

Everything you upload or type — your business name, photos, service descriptions, page copy — stays yours. You give us only the permission we need to store it and show it on your site.

You confirm you have the right to use what you upload, including the photos of clients' work.

For the personal data your clients enter when they book, you are the controller and we are your processor. The annex at the end of these terms is the data-processing agreement required by Art. 28 GDPR.

Publishing a lawful privacy notice on your site and having a lawful basis for contacting your clients is your responsibility. We give you a notice as a starting point; it is not legal advice and we do not warrant it fits your business.

Use the service for anything unlawful, or to advertise services you are not qualified or licensed to provide.

Upload content that is illegal, infringing, deceptive, hateful, or sexual in nature, or that impersonates someone else.

Attempt to break, overload, scrape or reverse-engineer the platform, or use it to send unsolicited bulk email.

Resell or sublicense the platform itself to third parties.

We may suspend or close an account that breaches these terms or does not pay. Except where the breach is serious or unlawful, we will tell you first and give you a chance to fix it.

You can delete a site, or close your account, at any time from the dashboard.

After termination we keep your data for 30 days so it can be recovered by mistake-correction, then delete it. Invoices are kept longer where accounting law requires.

We provide the service with reasonable skill and care, but not free of every fault. To the extent the law allows, we are not liable for lost profit, lost bookings, or indirect loss.

Where we are liable, our total liability over any 12-month period is limited to what you paid us in that period.

Nothing here limits liability that cannot be limited by law — including for death or personal injury caused by negligence, for fraud, or any mandatory right you have as a consumer.

These terms are governed by the law of Romania, and disputes go to its courts. If you are a consumer, this does not take away the protection of the mandatory rules of the country you live in.

Talk to us first at official@losalon.com — most things are settled that way.

Consumers may also use out-of-court dispute resolution: in Romania through ANPC's SAL procedure, or through the European Commission's online dispute-resolution platform. Both are linked in the footer of every page.

We may update these terms. The current version is always on this page with its date.

For changes that materially affect you we give notice by email before they take effect. Continuing to use the service after that means you accept the new version; if you do not, you may cancel.

This annex forms part of these terms and applies whenever we process personal data on your behalf. It is the written agreement Art. 28(3) GDPR requires.

Roles. For the personal data your clients submit when booking, you are the controller and LoSalon is the processor. For your own account data we are the controller — see our privacy policy.

Subject matter and duration. Providing the booking service described in these terms, for as long as your subscription lasts.

Nature and purpose. Storing, displaying and transmitting booking data so you can run appointments, and sending the confirmation and notification emails a booking triggers.

Types of data and data subjects. Your clients' name, phone number, and — where they choose to give them — email address, Instagram handle and free-text note, together with the appointment details and the record of their consent. No special-category data is requested by the product; do not enter any in the notes field.

Our obligations. We process the data only on your documented instructions — your use of the product's features is that instruction, unless the law obliges us otherwise. Our staff are bound by confidentiality. We keep appropriate technical and organisational measures under Art. 32. We assist you, so far as we reasonably can, with data-subject requests and with your obligations under Art. 32–36. We notify you without undue delay once we become aware of a personal-data breach. On termination we delete the data as described above, or return it if you ask before then.

Sub-processors. You give general authorisation for us to use sub-processors. The current list is in our privacy policy. We will give you notice before adding or replacing one, and you may object by terminating your subscription before the change takes effect.

Transfers. Where a sub-processor is outside the EEA, transfers rely on the European Commission's standard contractual clauses.

Audits. On reasonable request we give you the information you need to show compliance with this annex.

Questions about these terms: official@losalon.com.